DAZN Italy: creation of a customer service on WhatsApp following AGCOM injunction

The Italian Competition Authority (AGCOM) has announced that the OTT platform DAZN Italy has made several commitments to improve its customer service, including the creation of a dedicated communication service via WhatsApp, on 12/05/2022.

The commitments made by DAZN follow a sanction procedure by AGCOM against the platform for failing to adequately respond to an order from the regulator to improve its customer service by January 2022.

• DAZN Sector: OTT platformOwner: Len BlavatnikCEO: Shay SegevCEO France: Brice Daumin (since February 2024) Distribution: Over 200 additional countries Turnover:- $3.19bn in 2024- $2.8bn in 2023… holds the broadcasting rights in Italy to the Serie A TIM Italian first division. 20 clubs. (full matches including 7 out of 10 exclusively per matchday), LaLiga Santander Spanish first division (20 clubs); naming rights contract to the bank Santander since 2016. (full and exclusive), Serie BKT Italian second division (22 clubs). Naming contract with BKT, Indian tyre manufacturer. (non-exclusive live streaming rights), Europa League and…