France 2023: problems accessing the Stade Vélodrome, organisers apologise & deploy new measures

• "France 2023 are deploying more service volunteers to welcome fans to the Stade de Marseille (Orange Vélodrome) and direct ticket holders to the appropriate entry points.
• There will be an increase of announcements on public transport in French and English to ensure that fans are directed to the right metro stop
• Direct communications are being deployed to ticket purchasers reiterating key information including transport, entry points and gate opening times."

These are the measures taken on 10/09/2023 by the GIP France 2023, organiser of the Rugby World Cup 2023, following the events that took place at the Orange Vélodrome in Marseille (Bouches-du-Rhône) ahead of the England - Argentina match (27-10, Pool D) on 09/09/2023. A large number of fans were still unable to get to their seats when the match kicked off.

"While all 63,118 ticket holders were able to take their seats and there were no reported incidents, fan experience is paramount to everyone involved in the staging of the tournament," said the Organising Committee, which will be increasing its communications with ticket…