MIPTV: "Customer care is at the heart of everything we do" (Jeremy Darroch, Sky)

"Customer care is at the heart of everything we do (...). A large demand for quality content is central to our industry," said Jeremy Darroch, the CEO of the British broadcasting group Sky plc, in his keynote speech to the MIPTV (International market for television programmes) in Cannes, France (13 to 16/04/2015) on 13/04/2015.

"The whole...